Effective Date: October 21, 2025
Last Updated: October 21, 2025
These Terms of Service ("Terms") are a legally binding agreement between you ("you," "User," or "Customer") and Quackr Limited, a company registered in Hong Kong ("Quackr," "we," "our," or "us"). For purposes of these Terms, "Quackr Group" means Quackr Limited and all of its current and future parent companies, subsidiaries, sister/affiliate companies, successors, assigns, directors, officers, employees, contractors, and agents. These Terms apply to all websites, apps, APIs, products, features, and services operated by or on behalf of Quackr.
By accessing or using the Services (defined below), you agree to these Terms. If you do not agree, do not access or use the Services. Continuing to use the Services after updates to these Terms constitutes acceptance of the updated Terms.
"Services" include, without limitation:
The Services are provided strictly "as is" and "as available." We do not guarantee uptime, delivery, interoperability, or fitness for any particular purpose.
3.1 Age & Capacity. You must be at least 18 years old and have legal capacity to contract.
3.2 Accurate Information. You will provide and maintain accurate registration and billing information.
3.3 Security. You are solely responsible for safeguarding credentials and for all activity under your account. Any use of your account is deemed authorized by you.
3.4 Automations. Accounts created by automated means ("bots") without our express written consent are prohibited and may be terminated.
4.1 Your Responsibility. You are solely responsible and liable for your use of the Services, your content, and your communications.
4.2 Prohibited Uses. You will not use the Services for, encourage, or facilitate:
4.3 Enforcement. We may suspend or terminate any account, number, eSIM, or feature at any time, with or without notice, for suspected or actual violations. No refunds are due for suspensions/terminations arising from your breach.
YOU CONFIRM ALL FUNDS ARE LEGITIMATE.By making any payment, deposit, or transfer, you represent and warrant that:
We may freeze, reject, reverse, or report any transaction we deem suspicious, and we are not responsible for losses connected to the use of illicit funds. Funds suspected to be illegal may be frozen and reported to competent authorities without notice.
6.1 Payments & Pricing. Fees are due in advance unless otherwise stated. Prices, plans, and features may change at any time. You are responsible for all charges incurred under your account.
6.2 Refunds. Any refunds are governed exclusively by our current Refund Policy published at https://quackr.io/refund-policy (as updated from time to time). That page always controls.
6.3 Chargebacks & Disputes. We may suspend/terminate accounts and recover fees/charges, costs, and expenses (including processor dispute fees) if you initiate chargebacks or payment disputes we deem unfounded.
Telecom routing, carrier delivery, device compatibility, and third-party platforms are outside our control. Messages or data may be delayed, filtered, blocked, altered, or lost. We do not guarantee availability, delivery, or reliability of any number, message, OTP, eSIM session, or API call.
8.1 No Storage Obligation. We have no obligation to store, retain, or retrieve any message, log, content, or data. Content may be deleted at any time, including upon account suspension, termination, or inactivity.
8.2 Inactivity. We may suspend or delete accounts, numbers, data, or settings after a period of inactivity (e.g., no login, no number usage, or no eSIM session) determined by us. We may send advance notices when feasible but are not required to do so.
8.3 Backups. You are solely responsible for exporting/downloading any data you wish to retain.
9.1 Quackr IP. The Services, software, APIs, documentation, interfaces, designs, and trademarks are owned by Quackr or its licensors and protected by law. No rights are granted except as expressly stated.
9.2 License. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your lawful, internal purposes.
9.3 Restrictions. You will not copy, modify, distribute, reverse engineer, or create derivative works of the Services, except where such restrictions are prohibited by applicable law.
9.4 Feedback. You grant Quackr a worldwide, perpetual, irrevocable, royalty-free license to use ideas, feedback, and suggestions you provide.
10.1 General App License. Subject to these Terms, Quackr grants you a limited, non-exclusive, non-transferable, revocable license to install and use our apps on devices you own or control.
10.2 App Store (Apple). If you download the app from Apple's App Store:
10.3 Google Play (Android). If you download from Google Play, you also agree to the Google Play Terms of Service and Google's policies. Google is not responsible for maintenance, support, or legal compliance of the app.
10.4 Device & Network. You are responsible for compatible devices, OS versions, mobile data plans, roaming/surcharges, and correct device configuration for SMS/eSIM functionality.
10.5 Export Controls. You agree to comply with applicable export, re-export, and sanctions laws.
We act as a passive conduit for telecom/data flows initiated by or addressed to you. We do not monitor your content and have no obligation to do so. You are solely responsible for message content, legality, accuracy, recipients, routing choices, opt-in/consent, and compliance with telecom/anti-spam rules and third-party platform policies.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE QUACKR GROUP IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS; OR SUBSTITUTE GOODS/SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ALL CASES, THE TOTAL AGGREGATE LIABILITY OF THE QUACKR GROUP WILL NOT EXCEED THE GREATER OF USD $100 OR THE AMOUNT YOU PAID TO QUACKR FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING APPLIES TO ANY THEORY OF LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; WHERE PROHIBITED, SUCH LIMITS APPLY TO THE FULLEST EXTENT PERMITTED.
You will defend, indemnify, and hold harmless the Quackr Group from and against any claims, investigations, fines, disputes, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use/misuse of the Services; (b) your content, communications, or data; (c) your breach of these Terms; (d) your violation of laws or third-party rights; or (e) any action by a regulator, platform, carrier, or third party connected to your use.
We may suspend or terminate access to any part of the Services at any time with or without notice, including for suspected violations, risk, nonpayment, fraud, or platform/carrier instructions. Upon termination, your license ends and your access to numbers/eSIMs may cease immediately. Sections that by nature should survive (including Payments, Funds Compliance, IP, Disclaimers, Liability Limits, Indemnity, Disputes) will survive.
We may modify, suspend, or discontinue any feature or Service at any time. We may update these Terms by posting a new version with the "Last Updated" date. Continued use constitutes acceptance of changes.
The Services may reference or integrate third-party sites, carriers, platforms, SDKs, or services. We do not control or endorse them and are not responsible for their content, terms, policies, or availability. Your use of third-party services is at your own risk and subject to their terms.
Your use of the Services is subject to our Privacy Policy (as updated from time to time) posted on our website. Where applicable law requires, a separate data processing/addendum may apply.
19.1 Governing Law. These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law rules.
19.2 Good-Faith Negotiation. Before filing a claim, the parties will attempt in good faith to resolve disputes within 30 days after written notice.
19.3 Arbitration. Any dispute not resolved informally will be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat/place of arbitration is Hong Kong. The language is English. One arbitrator unless the parties agree otherwise. The award is final and binding and may be entered in any court of competent jurisdiction.
19.4 Class/Representative Actions Waiver. All proceedings must be on an individual basis. You and Quackr waive any right to bring or participate in class, consolidated, collective, or representative actions or arbitrations.
19.5 Injunctive Relief. Nothing prevents either party from seeking temporary or preliminary injunctive relief in aid of arbitration in a court of competent jurisdiction.
We are not liable for delays, failures, or outages due to events beyond our reasonable control, including acts of God, internet/provider failures, carrier issues, regulatory actions, war, or labor disputes.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, without notice.
22.1 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be replaced with a valid provision that most closely reflects the parties' intent.
22.2 Non-Waiver. No failure or delay to enforce any provision constitutes a waiver.
22.3 Entire Agreement. These Terms (including policies referenced herein, such as the Refund Policy) constitute the entire agreement between you and Quackr regarding the Services and supersede all prior agreements on the same subject.
22.4 Language. These Terms are in English and control despite any translation.
22.5 Headings. Headings are for convenience only and have no legal effect.
22.6 Notices. We may provide notices via the Services, email, or publication on our website.
Email:[email protected]
Website:https://quackr.io
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